VAYA CUSTOMER CARE
Your privacy.
VAYA FOOTWEAR, trading as VAYA, operates this South African sneaker store from 43 Bosworth Street, Alrode. We use personal information to fulfil orders and respond to customer requests. This notice explains how we handle your information.
Business details
Registered name: VAYA FOOTWEAR
Trading name: VAYA FOOTWEAR
Company registration number: 2020/659673/07
VAT number: 4530305343
Tax registration date: 2 June 2022
Business and returns address: 43 Bosworth Street, Alrode, South Africa.
Information we collect
When you place an order or ask for delivery, you provide your name, email address, phone number and delivery address. We record the shoes, sizes, quantities, price, order reference, payment status, delivery choice and tracking details. If you contact us, we keep the information needed to answer your request. The website also receives technical information such as your IP address and browser request details to operate and protect the service.
How we use it
We use this information to maintain your bag, check stock, take payment, deliver your order, send transaction emails, handle returns and support requests, prevent abuse, and keep records required for our business and legal obligations. The information needed to complete an order is mandatory; without it, we cannot take payment or deliver shoes. We do not use order details for marketing emails unless you separately choose to receive them.
Payments and service providers
PayFast hosts the payment page. VAYA receives a transaction reference and payment status, but does not collect or store your card number. Cloudflare hosts the website, product images and order database. Resend sends payment and dispatch emails, newsletter confirmations and newsletters you separately subscribe to. A delivery courier receives the name, contact number and address needed to deliver an order.
Cookies and order links
The bag uses an essential cookie that expires after 30 days. Staff sign-in uses a separate essential session cookie that expires after eight hours. With your permission, Google Analytics uses optional first-party cookies to measure visits and interactions. We keep analytics and advertising consent separate; advertising storage and personalised-ad features are disabled. Google Analytics is not loaded on checkout, private order or newsletter-link pages. Google may process device and network information outside South Africa under its privacy practices. You can choose essential cookies only or change your choice using Cookie settings in the footer. Your choice and analytics cookie lifetime are set to 180 days. Google’s configured data-retention settings apply to its reports. We do not send names, email addresses, telephone numbers, delivery addresses or private order tokens to Google. Your order-progress link is private; anyone with that link may see the order status, so please do not share it publicly.
Newsletters and anonymous reports
Newsletter signup requires your permission and email confirmation. We record the subscription request, confirmation and unsubscribe status. Each newsletter has an unsubscribe link. Unsubscribing stops marketing emails; order updates still continue. Staff may keep relevant service notes and customer tags. We also collect aggregate page views, shopping actions, request status and loading times to understand performance. These reports do not create visitor profiles or store IP addresses, private order links or error text. Aggregate reports are retained for up to one year.
Storage and your choices
Expired delivery quotes and staff sessions are cleared regularly; inactive bag records are cleared after 31 days. Order and tax records are kept for the applicable record-keeping period, generally at least five years from the relevant tax return, and longer where an audit or dispute requires it. We review requests to correct, access or delete information, subject to records we must lawfully keep. Some service providers may process information outside South Africa. For a privacy request, email info@vaya4it.co.za. You may also complain to the South African Information Regulator.