VAYA CUSTOMER CARE
Store terms.
These terms describe shopping at vaya4it.co.za, operated by VAYA FOOTWEAR, trading as VAYA, at 43 Bosworth Street, Alrode. VAYA sells sneakers to customers in South Africa. Please review your shoe, size, delivery details and full total before paying.
Business details
Registered name: VAYA FOOTWEAR
Trading name: VAYA FOOTWEAR
Company registration number: 2020/659673/07
VAT number: 4530305343
Tax registration date: 2 June 2022
Business and returns address: 43 Bosworth Street, Alrode, South Africa.
Products, prices and availability
Product pages describe the shoes and available sizes. Prices are shown in South African rand and include VAT. Delivery within South Africa is included in the displayed shoe price, so the delivery line is R0. Your final total is shown before you continue to PayFast. A shoe in your bag is not reserved; stock is checked again when checkout begins. If a shoe is offered as a preorder, its dispatch lead time is shown separately.
Sales and coupons
Sales apply automatically to eligible shoes during their stated period. Coupons may have minimum spend, eligible shoe or collection, expiry and usage limits. Coupons apply to eligible full-price shoes and do not stack with an automatic sale on the same shoe. The best available automatic sale is used when offers overlap. The final discount and total are shown before payment. A pending checkout reserves its coupon use for 15 minutes; cancelled or expired unpaid orders release that use.
Orders and payment
At checkout you can review your order and correct your details before continuing to PayFast's hosted payment page. Checkout reserves the selected pairs for 15 minutes. An order is paid only when PayFast sends a verified payment notification to VAYA. Returning from the payment page alone does not confirm payment. If a payment arrives after its reservation expires, we hold the order for staff review instead of promising unavailable stock. Contact us before trying to pay again.
Delivery and order updates
We deliver within South Africa. Delivery is expected within 3–5 days after verified payment. We send an order confirmation after verified payment and a dispatch message when the shoes leave us. The private order link in the email shows payment and delivery progress. Courier tracking appears when available. Any preorder has its own stated dispatch lead time.
Returns, cancellations and problems
Our returns and exchanges policy explains VAYA's voluntary seven-day-after-purchase offer, the applicable online cooling-off right after receipt, and how to raise a damaged, incorrect or defective item. These terms do not limit rights under South African consumer law. For an order problem, email info@vaya4it.co.za with your order reference.
Privacy and contact
Our privacy notice explains how order information is used. The website and these terms are governed by South African law. Contact VAYA at info@vaya4it.co.za or 010 023 4295 so we can try to resolve a problem.