VAYA CUSTOMER CARE
Returns & exchanges.
The store is being prepared for reopening. These operational details are awaiting VAYA approval before orders are accepted.
Change-of-mind returns
VAYA accepts return requests made within seven days of purchase for unworn sneakers in their original condition and packaging, with proof of purchase. Email info@vaya4it.co.za with your order reference before sending anything back. Returns go to 43 Bosworth Street, Alrode, after we confirm your request and send instructions.
Online cooling-off rights
Our seven-day store offer does not shorten your rights under South African law. Where applicable, an online purchase can be cancelled without giving a reason within seven days after you receive the goods. The direct cost of returning the goods may apply as permitted by law.
Damaged, incorrect or defective shoes
Contact us at info@vaya4it.co.za with your order reference and details of the issue. The voluntary return window does not limit your rights for defective or unsafe goods. We will explain the return process and available remedy.
Approved voluntary returns are refunded to the original payment method. Statutory cancellations and defect claims are refunded or resolved within the time required by applicable law.