VAYA CUSTOMER CARE
Returns & refunds.
VAYA FOOTWEAR accepts eligible returns, exchanges and refunds. This policy applies to purchases from vaya4it.co.za in South Africa.
Return window and condition
Request a change-of-mind return or exchange within seven days of purchase. Sneakers must be unworn, in their original condition and packaging, with proof of purchase. Your statutory rights, including the online cooling-off right below, are separate from this store offer.
How to request a return or exchange
- Email info@vaya4it.co.za with your order reference, the shoe and size, and whether you want a refund or an exchange. For a damaged, incorrect or defective item, include details of the problem.
- We confirm your request and provide return instructions. Contact us before bringing or sending a return.
- Bring or drop off the approved return at 43 Bosworth Street, Alrode, South Africa, with your proof of purchase.
For help, call 010 023 4295. Exchanges depend on available replacement stock; if the requested replacement is unavailable, we will discuss an eligible refund with you.
Return costs
In-person and drop-off returns are free. VAYA charges no restocking fee. If you choose to arrange a courier return for a change of mind, you are responsible for that courier's direct cost. Contact us first for instructions. Damaged, incorrect or defective items are handled under your applicable consumer rights.
Refund method and processing time
Once we receive and inspect an eligible returned item, we process the approved refund within five days. We refund the amount paid for the returned item to the original payment method, with no restocking deduction. Your bank or payment provider may take additional time to display the credit. We notify you when the refund has been processed.
Online cooling-off rights
The seven-day store offer does not shorten your rights under South African law. Where applicable, an online purchase can be cancelled without giving a reason within seven days after you receive the goods. The direct cost of returning the goods may apply as permitted by law. Statutory cancellations are refunded within the applicable legal period.
Damaged, incorrect or defective shoes
Contact info@vaya4it.co.za with your order reference and the problem. The voluntary return window and unworn condition do not limit your statutory rights for defective or unsafe goods. We will explain the return process and the available remedy, including a refund, repair or replacement where applicable.